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Terms and conditions

Privacy policy
• In order to be able to perform the treatment as well as possible, a registration of the medical and administrative data is kept. The Dutch Data Protection Act applies to this registration. This law contains rules regarding the purpose of the registration, the nature of the data recorded, the management of the data, the persons who have access to the data and the right of access of the client. All these matters are laid down in regulations. Of course, we handle this information carefully.
• In addition to the therapist who treats you, a limited number of other people also have access to the data included in the registration. These are for example a substitute, other therapists in the practice, possible trainees and administrative staff. All these persons have a duty of confidentiality.
• You have the right to inspect the data recorded about you. If you believe that data has been recorded incorrectly, you can request the treating therapist to change it.
• Only data related to the treatment is stored in the medical file.
• In order to further develop physiotherapy and keep it at a higher level, scientific research must be carried out. This requires, among other things, the production of statistics. If your data is used for this purpose, these data will not be personally traceable to you to ensure your privacy (anonymously).
• If you object to your data being used for (anonymous) scientific research, you can inform your physiotherapist.
• If it is important for the examination that data can be traced back to you personally, these will only be provided (to the examiner) if you have given written permission for this.
• Client details are not provided to third parties, including close relatives.
• Data will only be released after the client has given permission for this. Even after death, the data will not be made public.
• After the client has been treated, the data is archived for 10 years in such a way that only a limited group of people can access the data.
• If you are of the opinion that the practice does not deal with your data in the right way, you can make this known in the practice via the applicable complaints procedure.

House rules
• Clients must behave in accordance with generally accepted (decency) norms and values.
• The practice reserves the right to remove persons who show offensive behaviour from the premises.
• The practice is not responsible for theft of property inside or outside the building (car, bicycle).
• If you want to park your bicycle or car, please do this in such a way that everyone can continue his/her way undisturbed.
• In the event of emergencies, you must follow the instructions of the personnel or the competent authority (fire brigade, police)
• The procedure for the treatment of the client is explained before the treatment. An indication will be given of the actions to be carried out. If there are objections to certain actions, the client must immediately indicate this.
• If, for example because of religious beliefs, there is objection to certain actions and/or forms of treatment, the client must make this known at the first appointment so that the treating therapist can decide whether the client can be treated.
• The therapist and possible supervisors must behave respectfully towards the client and avoid undesired informality.
• If situations arise that are not desired, another therapist will be assigned or the treatment will be terminated, in consultation with the client and therapist.
• Topics discussed with the client remain confidential and will not be discussed with third parties.

Terms of payment
• Invoices must be paid within thirty days of the invoice date. If the payment is not made within the specified period, the client will be in default as of the thirty-first day after the invoice date.
• As soon as the client is in default, the therapist is entitled to charge the statutory interest on the principal amount due or on the remainder thereof. Each time after the end of a year the amount on which this interest is calculated is increased by the interest due for that year.
• If the client is in default, the therapist is entitled to take collection measures or to engage third parties. All costs involved in the collection of invoiced amounts (including extrajudicial collection costs) are borne by the client.
• The extrajudicial collection costs amount to at least 15% of the principal sum or the remainder thereof, plus the statutory interest, with a minimum of 25 euros, all excluding turnover tax.
• Max Health Care works according to the guidelines of the Royal Dutch Society for Physical Therapy (KNGF). Physiotherapists working for Max Health Care are BIG registered and included in the Central Quality Register (CKR).
• The privacy regulations apply to all our data. Max Health Care participates in the complaints procedure of the KNGF.


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